Frequently Asked Questions
Where can I find a diagram, instruction or video for how to install my Marley floor and Subfloor?
How do I place an order for pickup?
What hours/days are you open?
I’m missing part of my order, who do I contact?
Where can I find information for an order I previously placed?
The item I received was damaged, how do I request a refund or replacement?
Do you offer financing?
Do you offer installation?
What’s the best type of floor for touring?
What’s the best type of floor for outdoors?
Do you offer discounts and or coupons?
When will my order ship?
How do I obtain a copy of my receipt or the sales order number for my order?
Where can I find the tracking number and shipping details for my order?
Can I use ProClean NS on a wood floor?
What’s the difference between ProClean, ProClean Ultra and ProClean D-No Rinse?
Proclean is your every day to once a week mid-PH detergent degreaser for cleaning your floor with a mop and pail. Proclean Ultra is used with a lightweight floor machine with a green or red pad for deep cleaning your floor two to four times a year. Proclean D Plus is a disinfectant that tackles all Covid and its variants, along with other viruses and bacteria. It is hospital grade and is used more frequently during the flu season.
What’s the difference between cloth, gaffers and vinyl tape?
What kind of cleaner should I use to remove spots, scuff marks and stains?
What is Tap Shield and how do I use it?
What is a vented cove base?
What is a vapor barrier?
What products should I not use on my Marley floor?
Can I use Rosin on a Marley floor?
How do I build my own floating wood subfloor?
Directions for building your own floating wood subfloor can be found online at stagestep.com in the installation guide. Stagestep has foam underlayment, but you need to provide wood and deck screws.
Why is it called a Marley floor?
How do I transport a Marley floor?
What’s the best floor for tap? Ballet? Jazz? Bare feet? Hip-hop/break dancing?
Can I install a dance floor myself?
How much does a dance floor cost?
Do I need a finish for my floor?
Do I need a floating wood subfloor?
If you are starting with a concrete slab or a hard slab of any kind (stone, wood on concrete) you need a floating wood subfloor to absorb and dissipate energy to prevent injury. Visit the blog on stagestep.com about floating wood subfloor.
How do I clean a Marley floor?
How do I get a copy of the warranty for my floor?
My floor has bubbles in it. What do you recommend to get them out?
Can I reseal a black Marley floor? If so, will this prevent the dye from ending up on the dancer’s clothing and shoes?
There is no dye in Marley floors. Color pellets are added in the manufacturing process and are part of the floor material. What is getting on the dancer’s clothes is most likely aluminum compound, tap residue. Shoe and clothing dye get embedded in the flooring and do not transfer. You can put a finish on the floor such as FloorShield II that will help prevent the tap shoes from disintegrating. Steel and aluminum taps will eliminate the problem. See the maintenance guide at stagestep.com to learn how to clean up tap shoe residue.
What kind of tape do you recommend for cracks, tears and gauges in the floor?
Shipment Delivery Terms
The trucking company will NOT make inside deliveries. It is the customer’s responsibility to transport flooring from the truck into your facility.
What is your return policy?
RETURN POLICY: ALL RETURNS MUST BE AUTHORIZED. Customers must notify Stagestep either by email or phone within 72 hours of receipt providing a reason for the return. An authorization number will then be issued. Shipping is the responsibility of the customer. Product must be properly packaged. Returns are subject to a 15% restocking fee. Additional charges may be incurred subject to inspection.
Do I really need a subfloor? Can floors be installed over a regular concrete floor?
Stagestep offers one line of flooring that is designed to be installed over a concrete floor without the use of a subfloor. Dancestep Plus, Woodstep Plus and Woodstep Ultra are multipurpose dance floors that have a foam backing and an exceptionally realistic wood design. They can be installed temporarily, semi-permanently, or permanently over a concrete or hardwood floor. The concrete floor must be sealed against moisture before installing any floor.
Is the Springstep subfloor hard to install? What do I need to install it?
Springstep IV doesn’t require installation products. Its patented tongue and groove system allows even the most novice installer to easily snap its components together. It requires no nails, glue, or screws. You will need a circular saw to custom fit the panels to your room, but the floor panels require relatively little cutting. The Springstep IV does not attach to floors or walls, yet has the appearance and functionality of a permanent subfloor. The Springstep IV subfloor easily transfers to the next location, and it is always possible to add or subtract more square footage.
Can I install the Springstep over a regular concrete floor?
Yes, but it is imperative that you apply a concrete vapor barrier to the floor before you install. If the vapor barrier is not applied, moisture can collect which can damage your flooring, causing wood to swell and seams to spread. If you do not apply a vapor barrier over your concrete flooring, you void all Stagestep’s guarantees. Try our Bone Dry or Versa Shield vapor barriers to prevent these calamities and protect your investments.
What’s a marley or marley style floor?
All rollout PVC (Vinyl) flooring for dance can be called a marley floor. They are called marley type floors because the original manufacturer was Marley Floors Ltd. They stopped making marley floors in 1979. For information on all marley floors, see page 6-7 in Stagestep’s Flooring Guide.
Which is the most versatile dance floor?
Timestep is the best multipurpose dance floor that Stagestep offers, because it is our most durable. Timestep is ideally suited for all movement activities including ballet, tap, theatrical, jazz, folkloric, modern, ballroom, and character. This heavy duty portable and permanent flooring for touring and studio can handle heavy scenery, props, and percussive dance, and is non-slip.
Is installation permanent?
How much is shipping? How long will it take for me to receive my product?
I’m having problems installing my floor. What should I do?
Before you install your floor you should thoroughly read all of our installation instructions, but if you are still unsure, you can refer to our installation booklet online. You can call our offices for technical support Monday through Friday, 9am to 5pm, Eastern Standard Time.