FAQ

Frequently Asked Questions

Where can I find a diagram, instruction or video for how to install my Marley floor and Subfloor?
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There are YouTube videos and online instructions (the installation guide available at stagestep.com) if you have additional questions, call Stagestep and talk to tech support.
How do I place an order for pickup?
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All orders you wish to pick up from our office/warehouse must be placed directly with customer service or a salesperson. No online orders can be picked up unless confirmed by a Stagestep employee.
What hours/days are you open?
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Stagestep is open 9-5 Monday through Friday Eastern Time. Our online store is open 24/7. If you call after hours, leave a message and someone will get back to you shortly.
I’m missing part of my order, who do I contact?
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Call customer service with your order number and packing list, and they will help in getting you any missing products.
Where can I find information for an order I previously placed?
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Call customer service at extension one hundred and they can check on previous orders
The item I received was damaged, how do I request a refund or replacement?
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If you can visually see the damage when the trucker arrives, refuse the shipment. You may sign a document attesting to the damage. Call Stagestep and ask for the shipping department and inform them. If you are not sure if the product was damaged, or if it is just the packaging, receive the shipment, take pictures, and inspect. If any product needs to be replaced, call customer service and send the pictures as instructed. All shipments are insured, and we will do our best to get a replacement or credit issued in a timely manner.

Do you offer financing?
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Please speak with one of our sales representatives about financing.

Do you offer installation?
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Stagestep works with CMG Flooring as our official floor installer. They have hundreds of Stagestep installations completed over the past decade and they guarantee their work. Their phone number is 610-495-1712. You can use a local installer as all directions are online in our installation guide.

What’s the best type of floor for touring?
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Lightweight, flexible marley floors such as Rave, Super Bravo and Super Timestep travel well if they are wrapped around a 4” tube and are protected from the elements. Portable floating wood subfloors require transporters and large vehicles along with personnel to set up and disassemble.

What’s the best type of floor for outdoors?
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If you can keep sun and rain off the floor, most marley floors can handle limited exposure without problems.

Do you offer discounts and or coupons?
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Coupons are usually issued at participating conferences/conventions at the Stagestep booth. Check the website as Stagestep offers deals from time to time but especially during Black Friday and Cyber Monday. Pre-cut floors featured in our online store feature free shipping and discounted prices.

When will my order ship?
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In stock items ship within 48 hours. Backordered items are filled immediately as soon as they arrive in our warehouse. Allow 2-10 days for shipping. Contact customer service at ext. 100 to check on the status of any pending order.

How do I obtain a copy of my receipt or the sales order number for my order?
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You will receive confirmation once your order has been placed. It details what you have purchased. If you have not received an email, first check your junk mail then call 800-523-0960 ext. 100 and customer service will send you a receipt.

Where can I find the tracking number and shipping details for my order?
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Once your order has shipped you will receive an email with the tracking and shipping details.

Can I use ProClean NS on a wood floor?
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If your wood floor is sealed with a finish all Proclean products can be used on a wood floor. If you need to seal your floor use Floorshield II.
What’s the difference between ProClean, ProClean Ultra and ProClean D-No Rinse?
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Proclean is your every day to once a week mid-PH detergent degreaser for cleaning your floor with a mop and pail. Proclean Ultra is used with a lightweight floor machine with a green or red pad for deep cleaning your floor two to four times a year. Proclean D Plus is a disinfectant that tackles all Covid and its variants, along with other viruses and bacteria. It is hospital grade and is used more frequently during the flu season.

What’s the difference between cloth, gaffers and vinyl tape?
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Cloth tape is a heavy-duty tape that comes in various widths, lengths, and adhesive strengths. It sometimes comes coated (not recommended for dance). Used for flooring and general applications. Gaffer’s tape is a 2” wide cloth tape designed for use in the theater for applications related to lighting. It is also used for taping floors. Because of its adhesive strength, it can leave an excess of residue which will have to be removed prior to re-taping. Vinyl tape is used for tapping floors. Its smooth surface, made from the same material as the flooring, is preferred for relatively short term applications (1 day to 4 months) before having to be replaced. It costs significantly less than cloth or Gaffer’s tape.

What kind of cleaner should I use to remove spots, scuff marks and stains?
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Traditional cleaning products have little effect on scuff, dye and stain marks. Wipeout Plus not only deals with these problems, it also can be used to eliminate tape adhesive residue.

What is Tap Shield and how do I use it?
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Tap Shield is a topical solution applied to taps, encapsulating them to prevent disintegration. Aluminum compound taps are the culprits. Aluminum and steel taps will not disintegrate. The aluminum compound residue (black/gray dust) sticks to the floor, clothing and body parts. To find out how to remove the residue visit the maintenance guide at stagestep.com
What is a vented cove base?
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Vented cove base is a two-part system that connects the flooring with the surrounding walls. To vent moisture from beneath the floating subfloor, a gap is created between the subfloor and the wall. The vented cove base covers that gap and allows moisture to escape, preventing damage to the wood subfloor.

What is a vapor barrier?
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There are two types of vapor barrier, liquid and Visqueen (plastic sheeting). They are used to cover concrete slabs and prevent moisture from attacking wood or marley flooring.

What products should I not use on my Marley floor?
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Never use these products on your marley floor: Ammonia, Alcohol, Bleach, Acetone, Vinegar, Coke (or any soda), household detergents, steel wool or a mop with a silicone treatment.

Can I use Rosin on a Marley floor?
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Never use rosin on your Marley floor. Marley floors are non-porous, and rosin will fill in the surface area creating a slippery surface. Also next to impossible to clean off. Rosin can be used on wood floors which need to be screened or sanded and refinished periodically.

How do I build my own floating wood subfloor?
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Directions for building your own floating wood subfloor can be found online at stagestep.com in the installation guide. Stagestep has foam underlayment, but you need to provide wood and deck screws.

Why is it called a Marley floor?
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The marley dance floor story can be found online at stagestep.com in the blog section.

How do I transport a Marley floor?
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Secure the floor so it does not move when in transport. Roll it around a 4” core and wrap each roll in protective material. Do not store the floor on top of each other.

What’s the best floor for tap? Ballet? Jazz? Bare feet? Hip-hop/break dancing?
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Every dance style has its ideal floor surface. Some floors service a wide range of activities while others are best suited for specific shoes and styles. Since there are so many options it is important to make clear how your floor is to be used. Zero in on the floor or floors that meet your needs. Check out pages 6 and 7 of Stagestep’s Flooring Guide for a chart of floors best suited for the way you move.

Can I install a dance floor myself?
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You can install or build a floor system from scratch or assemble a prefabricated dance floor system with carpentry 101 skills. See the installation guide at stagestep.com and check out your options. All the instructions are there.

How much does a dance floor cost?
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Floors and dance floor systems can range in price from $2.10 per sq ft to $19 per sq ft. When shopping, compare apples to apples. Wood is more expensive, while foam- backed roll out marley floor systems cost less than a floor surface with a floating wood subfloor. The average price for a multi-purpose studio floor should run from $10-$17 per sq ft for all materials plus shipping and without installation.

Do I need a finish for my floor?
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In most cases you do not need a finish for your floor unless it is wood. Stagestep has FloorShield II finish for both wood and marley floors. The finish for a marley floor renews, extends the life of the floor, and helps sustain a non-slip environment.

Do I need a floating wood subfloor?
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If you are starting with a concrete slab or a hard slab of any kind (stone, wood on concrete) you need a floating wood subfloor to absorb and dissipate energy to prevent injury. Visit the blog on stagestep.com about floating wood subfloor.

How do I clean a Marley floor?
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Basic cleaning, for the best results, requires a detergent/degreaser such as ProClean. For additional information see the maintenance guide at stagestep.com and visit the blog post about cleaning your marley floor on the same website.

How do I get a copy of the warranty for my floor?
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Call or email Stagestep for a copy of the warranty.

My floor has bubbles in it. What do you recommend to get them out?
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Bubbles occur in the floors when they have been installed at lower temperatures than the current environment. Heat expands the flooring and taped down floors have nowhere to go, so they bubble up. Reset your flooring when the studio is at its warmest. If you have windows, make sure there are blinds or curtains to prevent sunlight from shining on the floor.

Can I reseal a black Marley floor? If so, will this prevent the dye from ending up on the dancer’s clothing and shoes?
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There is no dye in Marley floors. Color pellets are added in the manufacturing process and are part of the floor material. What is getting on the dancer’s clothes is most likely aluminum compound, tap residue. Shoe and clothing dye get embedded in the flooring and do not transfer. You can put a finish on the floor such as FloorShield II that will help prevent the tap shoes from disintegrating. Steel and aluminum taps will eliminate the problem. See the maintenance guide at stagestep.com to learn how to clean up tap shoe residue.

What kind of tape do you recommend for cracks, tears and gauges in the floor?
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Assuming the floor has been installed with double-faced tape and not glued down, the best way to handle cracks and tears is to tape from below with 1.5” or 2” cloth tape. If there is missing material also tape from above. Change tape periodically and remove all adhesive residue before retaping.

Shipment Delivery Terms
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Please note:
The trucking company will NOT make inside deliveries. It is the customer’s responsibility to transport flooring from the truck into your facility.

What is your return policy?
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RETURN POLICY: ALL RETURNS MUST BE AUTHORIZED. Customers must notify Stagestep either by email or phone within 72 hours of receipt providing a reason for the return. An authorization number will then be issued. Shipping is the responsibility of the customer. Product must be properly packaged. Returns are subject to a 15% restocking fee. Additional charges may be incurred subject to inspection.

If merchandise is damaged due to shipping, customer must note same on Bill of Lading or receipt, or refuse delivery. Customer should immediately notify Stagestep and send pictures of the damaged packaging and/or product. An authorization number will be issued. Damaged products due to shipping will be replaced at no charge to the customer.
In the case of a manufacturers defect, Stagestep will authorize return of merchandise for replacement at no charge to customer. Customers who want to return merchandise may do so after notifying Stagestep either by email or phone within 72 hours of receipt of merchandise. An authorization number will be issued.
All Remnant and Close-out/Discontinued sales are final and non-returnable unless damaged during shipment.

Do I really need a subfloor? Can floors be installed over a regular concrete floor?
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Stagestep offers one line of flooring that is designed to be installed over a concrete floor without the use of a subfloor. Dancestep Plus, Woodstep Plus and Woodstep Ultra are multipurpose dance floors that have a foam backing and an exceptionally realistic wood design. They can be installed temporarily, semi-permanently, or permanently over a concrete or hardwood floor. The concrete floor must be sealed against moisture before installing any floor.

Is the Springstep subfloor hard to install? What do I need to install it?
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Springstep IV doesn’t require installation products. Its patented tongue and groove system allows even the most novice installer to easily snap its components together. It requires no nails, glue, or screws. You will need a circular saw to custom fit the panels to your room, but the floor panels require relatively little cutting. The Springstep IV does not attach to floors or walls, yet has the appearance and functionality of a permanent subfloor. The Springstep IV subfloor easily transfers to the next location, and it is always possible to add or subtract more square footage.

Can I install the Springstep over a regular concrete floor?
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Yes, but it is imperative that you apply a concrete vapor barrier to the floor before you install. If the vapor barrier is not applied, moisture can collect which can damage your flooring, causing wood to swell and seams to spread. If you do not apply a vapor barrier over your concrete flooring, you void all Stagestep’s guarantees. Try our Bone Dry or Versa Shield vapor barriers to prevent these calamities and protect your investments.

What’s a marley or marley style floor?
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All rollout PVC (Vinyl) flooring for dance can be called a marley floor. They are called marley type floors because the original manufacturer was Marley Floors Ltd. They stopped making marley floors in 1979. For information on all marley floors, see page 6-7 in Stagestep’s Flooring Guide.

Which is the most versatile dance floor?
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Timestep is the best multipurpose dance floor that Stagestep offers, because it is our most durable. Timestep is ideally suited for all movement activities including ballet, tap, theatrical, jazz, folkloric, modern, ballroom, and character. This heavy duty portable and permanent flooring for touring and studio can handle heavy scenery, props, and percussive dance, and is non-slip.

Is installation permanent?
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Every flooring system Stagestep offers can be installed temporarily, semi-permanently, or permanently except for the Hardwood Flooring System, which is a custom designed permanent hardwood flooring system.

How much is shipping? How long will it take for me to receive my product?
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Shipping time and cost is based on weight and distance, so it will vary per order. A Stagestep representative will provide you with specific shipping charges with a no obligation estimate. Most orders are delivered within 7-10 business days from the day the order is placed.

I’m having problems installing my floor. What should I do?
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Before you install your floor you should thoroughly read all of our installation instructions, but if you are still unsure, you can refer to our installation booklet online. You can call our offices for technical support Monday through Friday, 9am to 5pm, Eastern Standard Time.

I have a Stagestep floor, what should I do to maintain it?
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Stagestep’s maintenance kits offer a cost-efficient way to enhance both the safety and looks of your floor. Available on our online store. Check out the maintenance guide for tips and suggestions.

How do I remove scuff marks from my floor?
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First, deep clean your floor with ProClean Ultra and a floor machine with a green or red pad. Remaining marks can be addressed by using Wipeout Plus.

How do I deal with tap residue?
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Tap Shield, applied directly to the taps, eliminates the grey/black mess made by aluminum compound taps. There are two ways to remove the residue once it gets on your floor. Detailed instructions can be found in Stagestep Maintenance Guide.

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