Return Policy

Stagestep is committed to providing our customers with a quality product and an excellent overall experience. 

Online Orders – 30-Day Return Policy

• Returns are permitted within 30 days of sale and are subject to a 15% re-stocking fee.
• The product must be returned in original condition, unused, in original packaging. 
• Return shipping costs are the sole responsibility of the Purchaser.
• Stagestep may refuse to credit any amount if the returned item has been used, damaged, or altered by the customer.
• All Pre-Cut Dance Floors and close-out sales are final and not returnable unless damaged during shipment.

Flooring Orders by Freight- All Returns Requests must be received within 72 hours of receipt

Should a customer have an issue with flooring orders shipped by freight, they must notify Stagestep either by email or phone within 72 hours of receipt. An explanation for a request for a replacement or return should be provided along with a photo clearly showing specific issue. It will then be determined if a Return Authorization Number will be issued.

Examples of Authorized Returns include:

• Damage occurring shipping
• Wrong product shipped.

In these instances, Stagestep will replace the product at no charge to the customer.

Should manufacturers defects be suspected, customers are kindly directed to file a claim form.  All Claims will be reviewed in a timely manner

All other returns will be subject to a 15% re-stocking fee. Return freight will be the sole responsibility of the Customer.  Note that the product being returned must be properly packaged and received in its original condition.

All Pre-Cut Home` Dance Floors and Close-out/Discontinued sales are final and non-returnable unless damaged during shipment.