IMPORTANT
POLICIES
If you experience any problem with a Stagestep product,
you must notify Stagestep within 72 hours of receipt
to validate, exchange or credit.
Stagestep will provide you with the computer tracking
number, the shipping date, ETA and trucking company.
Free shipping of certain products means free ground
shipping in the Continental U.S. only.
You can select any trucking company
or designate any appropriate means of pickup and
transport. If you wish, Stagestep will act on your
behalf and will ship the “best way”
unless otherwise instructed.
Stagestep is not responsible
for costs related to the delay, damage or installation
of its flooring.
Floors must be inspected for
defects and dye-lot prior to installation.
Installation of flooring denotes
acceptance.
Floors are shipped FOB our warehouse
unless otherwise arranged via interstate trucking
and fully insured in the customer’s name.
All claims must be made to the trucking company
by the customer.
Stagestep cannot guarantee a
date of delivery. We can and will give you our best
estimate.
| All floor colors shown are for reference
only. Please call for actual samples. All information
and pricing supersedes materials published prior
to March 2007. All prices subject to change. |
FINANCING
YOUR NEW FLOOR
Financial Services brings you the option of flexible
financing on a lease/purchase program
designed especially for the fitness and performing
arts community. Newly established or veterans, you
could be paying as little as $75 a month for your
flooring. Just mention your interest in the program
and we will get you in touch. They will take your
application on the phone and let you know if you
qualify within 48 hours. It’s that easy (paperwork
may take up to an additional two weeks).
HOT RUSH DELIVERY
SERVICE
When you have little or no time between ordering
your floor and that studio opening or
upcoming performance... rely on the Stagestep Hot
Rush Delivery Service. First, we ship your
floor within 24 hours of receipt (in stock product
only). We hot rush your order via truck. We
call you with all the details of the shipment and
an estimated time of arrival. We monitor the
trucking company to make sure they expedite your
order. There is a 10% surcharge for this
service. Your Stagestep sales representative will
assist you. Expedited shipping is also available
at
Stagestep an extra charge.
TERMS
AND AVAILABILITY
In stock-
2 days to three weeks delivery depending on destination.
Special orders 3 to 8 weeks.
SHIPPING
Flooring will be shipped FOB Philadelphia
or unless otherwise arranged.
All other products will be shipped prepaid UPS or
FedEx unless shipped with flooring via interstate
trucking. All freight prepaid or C.O.D.
Please note that truckers are not obliged
to make inside deliveries. It is your responsibility
to transport flooring from truck into your facility.
For shipments outside the continental U.S., orders
ship via UPS International or Federal Express. Please
call for rate.
Stagestep is not responsible for delays in shipping
once product has left our warehouse.
Flooring is shipped via interstate trucking. Cost
is determined by weight and distance. Stagestep
will be happy to quote shipping costs. We discount
all published rates.
To order floorcare products or tape, call 800-523-0960,
24 hours a day to order with your credit card information.
(USA only.)
PAYMENT
Purchase orders accepted from
city, state and federal institutions and public
school systems. Net 30 days. All other orders must
be prepaid. We accept credit cards (Mastercard,
Visa, Discover and American Express), certified
checks and money orders for U.S. currency. Checks
can now be faxed as payment to expedite your order.
We can also provide current exchange rate for foreign
currency.
HOW
TO ORDER
PHONE
TOLL FREE ORDERING OR CUSTOMER SERVICE
800-523-0960
866-658-0456 (Toll Free in Canada)
215-636-9000
MAIL
Send your order to:
STAGESTEP
4701 Bath Street, #46 B
Philadelphia, PA 19137
Make checks payable to STAGESTEP
(in U.S. Dollars, Canadian Dollars or Euros)
FAX
267-672-2912
For credit card and check orders. Also for requests
for information or price quotes.
E-MAIL
stagestep@stagestep.com
For orders by credit card only. Also for requests
for information or price quotes.
SHIPPING
& HANDLING
DOES NOT APPLY TO FLOORING.
DOMESTIC USA ONLY.
| $24.00 & under |
$8.00 |
| $24.01–$40.00 |
$9.00 |
| $40.01–$60.00 |
$13.00 |
| $60.01–$85.00 |
$16.00 |
| $85.01–$110.00 |
$18.00 |
| $110.01–$150.00 |
$22.00 |
| $150.01 & over |
$33.00 |
Overseas shipment and expedited
handling available.
Please contact Stagestep at 800-523-0960 or stagestep@stagestep.com.
Shipping & handling pricing may change without
notice. |
